Swiggy Rolls Out Ambulance Service for Delivery Partners

Bengaluru-based online food delivery platform Swiggy has made ambulance services available to delivery partners and their dependant.

Delivery partners can immediately get in touch with the ambulance service, by pressing the SOS button on the partner app or calling a toll-free number. The average response time at the moment is 12 minutes.

“We are committed to the safety of our delivery partners and over the years have been investing in products and procedures that prioritise their safety and well-being. By providing ambulance service, we ensure that our delivery partners are safe, at ease, and have access to assistance when they most need it,” shared Mihir Rajesh Shah, Head of Operations, Swiggy.

The service is free for delivery partners and their dependents, spouses and two children who are covered under the Swiggy's insurance.

Delivery partners can also choose to avail the ambulance for family members not covered under their insurance at a subsidised cost.

The platform currently has over 300,000 delivery partners across the country.

It has partnered with Dial4242 Ambulance Services. Delivery partners will simply need to validate their partner ID; no documentation will be needed for the procedure.

After being piloted in Bengaluru, Delhi, NCR, Hyderabad, Mumbai, Pune, and Kolkata, the service was made available throughout all of India. Depending on the seriousness of the situation, Dial4242 can deploy a variety of ambulances, including BLS ambulances, cardiac ambulances, ALS, interstate ambulances, Covid-19 ambulances, and hearse vans.

"We have 10,000+ ambulances across 500+ cities in India with diverse capacities and on-ground support to reach the victim in a matter of minutes, saving a valuable life. For Swiggy's partners, "the closest cashless hospital will also be found, ensuring they get quick care,” added Jeetendra Lalwani, Co-Founder, Dial4242.

The programme was launched a few weeks after a Swiggy delivery partner lost his life in Noida after his scooter and a car collided.