McDonald's- North, East partners with DotPe for contactless ordering

With restaurants and QSRs operating under specific safety guidelines issued by the government, social distancing and safe dining have become key concerns for all the operators. To help their customers avoid queues and to enable convenience ordering, Gurgaon-based O2O commerce and fintech platform DotPe has partnered with McDonald’s India – North and East.

The platform is currently offering its digital ordering solutions fully integrated with a payment gateway in all the restaurants of McDonald’s across Delhi NCR.

“Our priority is ensuring the safety of our customers and providing a safe, yet convenient experience, whether it is dine-in or take away. With DotPe’s Scan-Order-Pay technology, we are committed to providing a safe and contactless experience to our customers,” said Robert Hunghanfoo, Head, CPRL (Connaught Plaza Restaurants Pvt. Ltd. operates McDonald’s restaurants in North and East India).

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As part of its association with McDonald’s India – North and East, DotPe has placed QR code across all key restaurants, whereas the store managers will be guiding the customers on how to use it.

Customers can scan the QR code prominently displayed in the restaurants from their mobile phones and can view the menu through their phone browsers just like an e-commerce catalogue. The customers can order from the catalogue while remaining seated and can make the payment through the phone using any medium including UPI, PayTM, Google Pay or Card. The order-related communication will further take place over the customer’s WhatsApp number, from the WhatsApp business account of McDonald’s. Once the order is ready, customers can simply pick up their order from the counter as takeaway or dine-in in the restaurant.

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“Since social distancing is the new normal, customer safety remains the prime importance for every restaurant and brand. By using our QR Code & WhatsApp based Scan Order Pay solution, customers can avoid multiple human interventions, maintain social distancing norms and safety while dining in and/or ordering takeaways,” added Shailaz Nag, Co-Founder and CEO, DotPe.

Currently used by prominent food & beverages chains, DotPe envisions on boarding 1 million merchants over the next few months to leverage its contactless dining solution and revolutionise retail and dining in the country.