ITC Hotels expands its Responsible Dining across India, partners with Zomato

Zomato has implemented 8 Max Safety measures to ensure utmost safety of food.
  • Nusra Deputy Features Editor

In keeping with ITC Hotels commitment towards enhancing gourmet experiences, the chain has partnered with Zomato to offer customers responsible dining experiences in the comfort of their home.

Zomato, as an online aggregator, will not only enable ‘contactless’ deliveries on all pre-paid orders, but will also provide patrons of ITC Hotels the option of Takeaway menus via this platform.

“ITC Hotels has always showcased the finest culinary traditions through its globally acclaimed signature brands. However, in a world where change is the order of the day, it has been our endeavour to ensure our patrons continue to enjoy their favourite cuisine through an outreach dining experience in the comfort and safety of their home,’ shared Anil Chadha, COO, ITC Hotels.

The association with Zomato further strengthens ITC Hotels’ pan India distribution footprint for home delivery and takeaway. This will widen the outreach of the chain’s signature culinary offerings to thousands of customers.

ITC Hotels’ ten-year strong ethos of ‘Responsible Luxury’ underscores the chain’s culinary brands and initiatives to present innovative cuisine experiences while adhering to superior standards of food safety and hygiene. In keeping with the same, ITC Hotels has introduced 2 unique gourmet experiences, viz. ‘Gourmet Couch’ and ‘Flavours’. These initiatives have received an overwhelming feedback from diners across India and are now available on Zomato as well.

“With the growing trend of celebrations at home, we believe that ITC’s exclusive gourmet and indigenous food offerings powered by our wide on-ground delivery network will offer great food delivery options for consumers celebrating small and large occasions,” added Mohit Sardana, COO-Food Delivery, Zomato.

Zomato has implemented 8 Max Safety measures to ensure utmost safety of food. These measures include– restaurants follow WHO practices; contactless delivery; both restaurant staff and delivery partners wear masks; temperature checks and sanitization stations for both kitchen staff and delivery partners; and mandated use of AarogyaSetu app.

ITC Hotels would commence the home delivery and takeaway venture with Zomato with several properties across India. These would include ITC Maurya (New Delhi), ITC Maratha (Mumbai), ITC Grand Central (Mumbai), ITC Royal Bengal (Kolkata), ITC Grand Chola (Chennai), ITC Gardenia (Bangaluru), ITC Windsor (Bengaluru), ITC Kohenur (Hyderabad), ITC Kakatiya (Hyderabad), ITC Rajputana (Jaipur), ITC Mughal (Agra), ITC Grand Goa (Goa), Welcomhotel Chennai, WelcomhotelBengaluru, Welcomhotel Vadodara and Welcomhotel Coimbatore.