- July 8, 2021 / 4 min readThis partnership empowers mutually partnered restaurants to effortlessly uncover key operational improvements, resulting in tangible ways to elevate the guest experience.
Customer experience improvement (CXI) platform Tattle has announced its integration with Punchh, the restaurant industry’s leading loyalty, offers, and engagement platform.
This partnership empowers mutually partnered restaurants to effortlessly uncover key operational improvements, resulting in tangible ways to elevate the guest experience, giving team members the data they need to increase positive guest sentiment, ultimately driving sales and transactions.
“With guest transactions today more evenly distributed across ordering channels than ever before, the measurement of the guest experience has now become paramount for operators to deliver joy to guests,” shared Alex Beltrani, Tattle Founder and CEO by adding that based on 80M data points collected in 2021, delivery and take-out experience has shown to deliver a 20% lower guest satisfaction score compared to its dine-in counterpart, and dine-in showing a 7% decline in guest satisfaction since January 2021.
The integration combines the Punchh platform’s rich view of customer interactions across multiple touchpoints with Tattle’s ability to track incredibly detailed customer feedback across all ordering channels.
“We are proud to partner with Tattle to empower our restaurant partners to help distinguish their guest experience through elevated customer service,” said Shyam Rao, Co-founder and CEO of Punchh by adding that more than ever before, consumers and restaurants are leaning into data-driven feedback and actionable insights.
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