India's Top QSRs takes Takeaway, Delivery route to fight against Coronavirus

The Delhi government on Thursday shut restaurants in the national capital region in the wake of the novel coronavirus outbreak but said that takeaway and home delivery services will continue.

"Lieutenant Governor Anil Baijal has asked all government departments, autonomous bodies and PSUs to segregate activities and suspend non-essential services," said Delhi chief minister Arvind Kejriwal at a press conference.

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Seeing the outbreak all top brands in the city and even across the country have announced delivery and takeaway as an option during this distress time.

KFC: The brand is sanitizing all restaurant areas at regular intervals through the day that includes frequent sanitizing of tables, counters, doors and door handles every 30 minutes. With offices and institutions across the country declaring work from home, they also encourage consumers to reach them through alternate channels, including take-away and ordering in – as per their convenience. “Our delivery teams wash and sanitize their hands, alongside sanitizing delivery bags, after delivering each order. We are also launching ‘Zero Contact Delivery’ service, which will ensure that our trained delivery member will deliver food at the consumer's doorstep, without any contact with the consumer for prepaid orders,” shared a KFC Spokesperson adding that the riders will follow a strict protocol of wearing masks and hand gloves at all times during the delivery process.

“With impeccable global standards, reputed suppliers and transparent operations that allow consumers access to our kitchens, KFC is a brand that consumers have always trusted. To ensure health & safety of our consumers as well as team members in the current situation, we have rapidly put in place stringent operational protocols,” the spokesperson added.

Tacobell: “The health and safety of our employees and consumers is of utmost priority. Hence, we have taken additional measures, above and beyond our existing hygiene best practices like increasing the frequency of hand washing and sanitizing,” shared a Tacobell spokesperson who have increased the frequency of sanitization of their stores, with surfaces like tables, chairs, doors and door handles, being wiped down and cleaned thoroughly. “Our kitchen staff use gloves at all times, and food preparation stations are cleaned and disinfected every hour. We are committed to continue delivering on our promise of ‘Trust in Every Bite’ to our consumers, whether they dine at their nearest Taco Bell restaurant, or choose to take-away or order-in, as per their convenience. It is a rapidly evolving situation and we will monitor it closely and react in the ways which safeguard all stakeholders,” he added.

Domino’s: Domino’s has introduced new delivery model is to ensure safety of both customers and the delivery staff. It will allow its customers to receive their order without coming in contact with a delivery staff. The latest version of the “Zero contact delivery” will be available in the latest version of the Dominos app. For the customers to avail the service, they need to select the "Zero contact delivery" delivery option while placing an order and pay digitally from the latest version of the Domino's app.

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Pratik Pota, Chief Executive Officer & Whole Time Director said, "We have launched Zero Contact Delivery. Customers can place an online order through the Domino's app, ask for Zero Contact Delivery and pay digitally. We will then deliver the Domino's pizzas to customers without any physical contact with our guests. Customer and Employee safety is our number 1 priority and we are taking all measures towards that." Jubilant FoodWorks Ltd (JFL), the licensee for Domino's Pizza in India also added that they have adopted more hygiene and sanitation protocols in all their stores for delivery.